Privacy & Cookies Policy

This privacy policy is for www.riversidvetcentre.com and governs the privacy of its users.  We are committed to ensuring that your privacy is protected and as such we are dedicated to handling your information in a secure and responsible manner.  Our policy sets down various areas where user privacy is involved plus requirements for website users and owners.  This policy also covers the way this website will protect user data as well as processing that information.  We may change this policy from time to time by updating this page.  You should check this page from time to time to ensure you understand the changes.

You should check this page from time to time to ensure that you are happy with any changes.

Information collected by our website

For the purpose of making an enquiry this website will collect your name and appropriate contact information.  We require this information in order to provide you with more information for the product/service you have requested.  If a registered client for your pet’s veterinary care, we may periodically send promotional emails about new products and/or services/special offers and other information you may find interesting and have given your consent for.

Controlling your personal information

We do not sell, distribute or lease your personal information to third parties.  If you believe any of the data we hold for you is incorrect please inform us of any changes.  We will promptly update the relevant details.

Security

Website Security

In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure information we collect online.

External Links

Our website may contain links to other websites of interest.  Note once you use these links to leave our website we do not have any control over that website.  We can therefore not be responsible for the protection and privacy of any information you provide those when visiting those sites as they are not covered by this privacy statement.  You should look at the privacy statements for those websites in question and exercise caution if applicable.

An introduction to cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Cookies deployed by our website:

  • ensure that functionality operates as intended
  • remember your choices and preferences during and between visits
  • allow you to share pages via social network widgets like Facebook, Twitter and AddThis
  • allow you to interact with our website by leaving comments or opinions
  • post enquiries via our Anti-Spam enquiry form
  • track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website

Cookies are not deployed to:

  • collect any personal identifiable information (without your express permission)
  • collect any sensitive information (without your express permission)
  • pass data to advertising networks
  • pass personally identifiable data to third parties
  • pay sales commissions

Your consent for cookie deployment by our website.

Upon your first visit to our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an ‘Implied Consent’ basis. This means that we will assume that you have opted-in for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. By default, the majority of popular web browsers automatically permit websites to deploy cookies onto your device. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner’s Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

Cookies used by our website

Social Network Sharing

We encourage users to share our content and like our profile on Social Media websites.  In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Media websites.  Cookies and privacy implications from Social Media networks vary and will depend on your nominated privacy settings with each Social Network website.

Analytical Tracking

Our website has Google Analytics installed.  This allows us to track and compile anonymous visitor statistics.  The information collected ranges from simple traffic volume to the the type of browser you are viewing our website with.  This information is valuable to us for marketing analysts and quantification, but to improve the usability, security and load speed of our website content.  Google Analytics is a popular, secure flagship webmaster product by Google.  The privacy and security of Google Analytics is s high priority for Google.  You can read more about on Google’s Analytics Data Safeguarding page.  Google also offer a Google Analytic Opt-ou Browser Add-on that will allow you to automatically opt-out of all websites that track you activity via Google Analytics.  On personal information is collected by Google Analytics.

Cookie Consent Check

As mentioned above, upon your first visit our website displays a banner at the top of the page alerting you about cookies being deployed by our website.

In order for our website to remember your choice of opting-in, we store an anonymous cookie to remove the alert banner for 28 days. To prevent this cookie being stored, simply do not accept and close the alert. If you have already accepted the alert and you wish to remove the cookie, please clear your cookies within your browser settings.

WordPress

Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.

Enquiry Forms

Visitors can choose to contact us via enquiry form(s) on our website. In order to prevent spam enquiries, we protect our forms with a ‘CAPTCHA’ challenge to ensure the submission is from a living person, rather than a computer bot. This CAPTCHA challenge creates a cookie that is used only to check the input response from the user is correct. The CAPTCHA cookie does not store any other information from your enquiry.

Google Maps/Places

Our website may have our Google Maps/Places profile embedded within an iframe. Google Maps creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places

Actual cookies deployed

Below is a table of information which lists all cookies deployed and used on our website.

Cookie Category Cookie Name Cookie Description
Google _utma A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.
_utmb A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.
_utmc A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.
_utmv Used for reporting in Google Analytics classifying the visitor.
_utmz A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
PREF, NID This cookie is set by Google Maps when you load a map of our location
AddThis loc, uid/uit, psc, di/dt, atuvc/bt/ssc/ssh/sshs/xtc Allows users to share content via Social Networking websites and email
WordPress wp-settings, wp-settings-time- This cookie verifies if you are logged into the website or not.
wordpress_, wordpress_logged_in WordPress cookie for a logged in user.
comment_author, comment_author_email, comment_author_url When you enter a comment on this site you will be asked to provide certain information about yourself including your name, email and website address.

How to disable cookies

Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website.

If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – https://en.wikipedia.org/wiki/Spyware. As mentioned earlier in this page you can also disable Google Analytics on all websites by downloading theGoogle Analytics Opt-out Browser Add-on.